01 Booking a Stay
How do I book a property on Gruvora Living?
Search your destination and dates on the homepage, browse available budget hotel, open a listing you like, and click Book Now. You'll confirm your dates and guests, then pay securely online to confirm the booking.
Can I book instantly or do I need Host approval first?
Most listings support instant booking. Some Hosts choose to review and approve requests first — this is shown clearly on the listing page before you book.
Can I modify my booking dates after confirming?
Yes, you can request a date change from your bookings dashboard. The Host must approve the change, and any price difference will be adjusted accordingly.
02 Payments
What payment methods are accepted?
We accept UPI, major debit/credit cards, and net banking through our secure payment gateway.
Is it safe to pay through Gruvora Living?
Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your full card details on our servers.
When is the Host paid for my booking?
Hosts receive their payout after your check-in is completed, in line with our payout schedule.
03 Cancellations & Refunds
What is the cancellation policy?
Cancellation terms depend on the Host's chosen policy (Flexible, Moderate, or Strict), shown on every listing page before you book. See our Refund & Cancellation Policy for full details.
How long do refunds take?
Approved refunds are initiated within 3-5 business days and may take a further 5-7 business days to reflect in your account, depending on your bank.
04 Hosting on Gruvora Living
How do I list my property?
Click Become a Host, create your owner account, and follow the guided steps to add your property details, photos, and pricing.
Are there any fees to list a property?
Listing your property is free. Gruvora Living charges a service fee only on confirmed bookings.
How does property verification work?
All new listings go through our verification process covering ownership documents, ID checks, and photo review. See our Verification Policy for details.
05 Trust & Safety
Are Hosts and properties verified?
Yes, Hosts complete ID and ownership verification, and listings are reviewed before going live. Verified listings display a Verified badge.
What if there's an issue during my stay?
Contact the Host directly through the platform first. If the issue isn't resolved, reach out to our support team and we'll help mediate.
06 Account & Support
How do I contact Gruvora Living support?
Email us at gruvora@gmail.com or use the form on our Contact Us page.
How do I delete my account?
Reach out to our support team with your registered email, and we will process your account deletion request in line with our Privacy Policy.
07 Still Need Help?
Can't find what you're looking for? Our team is here to help.
Support Team
Gruvora Living, Surat, Gujarat