Refund & Cancellation Policy

01 Overview

This Refund & Cancellation Policy explains how cancellations, refunds, and no-shows are handled for bookings made through Gruvora Living. This policy works alongside our Terms of Service.

02 Guest Cancellations

Refund amounts for Guest-initiated cancellations depend on the cancellation policy set by the individual Host and how far in advance you cancel before check-in:

• Flexible: Full refund if cancelled at least 24 hours before check-in.
• Moderate: Full refund if cancelled at least 5 days before check-in; 50% refund after that.
• Strict: 50% refund if cancelled at least 7 days before check-in; no refund after that.

03 Host Cancellations

If a Host cancels a confirmed booking, the Guest receives a full refund of all amounts paid. Hosts who cancel confirmed bookings repeatedly may face penalties, reduced search visibility, or suspension from the platform.

04 Refund Processing Time

Approved refunds are initiated within 3-5 business days of approval and are credited back to the original payment method. Actual credit to your bank or card may take an additional 5-7 business days depending on your bank.

05 No-Shows and Early Departures

Guests who do not check in and do not cancel are treated as a no-show and are not eligible for a refund. Guests who check out earlier than the confirmed dates are not entitled to a refund for the unused nights unless the Host agrees otherwise.

06 Exceptional Circumstances

In cases such as natural disasters, government travel restrictions, or serious safety issues at the property, Gruvora Living may issue a full or partial refund outside of the standard policy, at its sole discretion, on a case-by-case basis.

07 Disputes

If a Guest and Host disagree about a refund, either party may contact our support team with booking details and supporting evidence (photos, messages, etc.). Our team will review the case and make a final decision within 7 business days.

08 Need Help?

For any cancellation or refund related query, reach out to our support team and we'll get back to you shortly.