Privacy Policy

01 Introduction

Welcome to Gruvora Living ("we", "our", "us"). We operate the website gruvora.com — a vacation rental and property discovery platform serving Gujarat, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. By using Gruvora Living, you agree to this policy. Please read it carefully.

02 Data We Collect

We collect information you provide directly, and some data automatically when you use our platform.

Information you provide:

• Name, email address, and phone number (during signup)
• Profile photo and bio (optional)
• Property details if you become a host (address, photos, pricing)
• Booking information (check-in/check-out dates, guest count)
• Payment details (processed securely — we don't store card numbers)
• Messages sent through our platform
• Reviews and ratings you submit

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited and time spent on the platform
• Search queries and filters used
• Cookies and session data (see Cookies section)

03 How We Use Your Data

We use your information to:

• Create and manage your account
• Process bookings and connect guests with property owners
• Send booking confirmations, receipts, and updates
• Provide customer support and respond to queries
• Send relevant promotional offers (you can opt out anytime)
• Improve our platform and personalize your experience
• Detect fraud, abuse, and ensure platform safety
• Comply with legal obligations under Indian law

04 Sharing Your Data

We do not sell your personal data. We may share it only in these situations:

• With property owners — when you make a booking, the host receives your name and contact details needed to complete the stay.
• With guests — hosts' names, photos, and property locations are shared to facilitate a safe booking process.
• With service providers — such as our payment processors, cloud hosting (e.g. Supabase, Vercel), and customer support tools.
• For legal compliance — if requested by a court of law, government agency, or to protect our legal rights.

05 Data Storage & Retention

Your data is stored securely on servers located in compliance with applicable data protection laws. We retain your personal data for as long as your account is active, or as needed to provide you services, resolve disputes, and comply with legal obligations.

06 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use some portions of our platform.

07 Your Rights

You have the right to:

• Access, update, or delete your personal information through your account settings.
• Request a copy of the data we hold about you.
• Opt-out of marketing communications.
• Contact us if you have a grievance or complaint regarding your data.

08 Children's Privacy

Gruvora Living is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

09 Security

We use standard security practices to protect your data, including encryption, secure socket layers (SSL), and restricted access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

10 Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

11 Contact Us

If you have questions about this Privacy Policy, please reach out to us: