Host Guidelines & Quality Standards

01 Hotel Partner Onboarding & KYC Verification

Gruvora Living is an authenticated hospitality network. We exclusively list legally permitted, safety-compliant hotel partners across Gujarat (Ahmedabad, Surat, Vadodara, Rajkot, Bhavnagar, Gandhinagar, Jamnagar, and Junagadh). Every host must pass our four-step onboarding pipeline before receiving bookings.

• Partner Registration: Create a verified partner account through our Become a Host portal using your verified mobile number and primary business email.
• Authentic Media & Geo-Coordinates: Upload high-resolution, unedited photos of actual rooms, washrooms, lobby, and building facade. Deceptive wide-angle lenses, stock images, or outdated pictures of rooms under repair are strictly prohibited.
• Mandatory Commercial Licenses: Submit valid registration documents, including Shop & Establishment License (Gumasta Dhara) or GSTIN registration certificate, along with Local Police Lodging License.
• Property Safety & Ownership NOC: Provide valid Fire Safety NOC, Proof of Property Ownership (Property Tax receipt / Index-II) or Registered Commercial Lease Deed, and Owner/Authorized Signatory Government ID & PAN card.
• Physical or Virtual Audit: Gruvora's quality assurance team verifies room amenities, linen quality, cleanliness, and geo-pin accuracy within 24 to 48 hours before the listing is activated.

02 Live Inventory & Room Matrix Configuration

Gruvora Living organizes properties into distinct service tiers so travellers find exactly what they need. Partners must configure their room inventory accurately in the Host Admin Dashboard.

Hosts must maintain accurate bed configurations (Single Bed, Double Bed, King Bed) and real-time room availability. If a room undergoes renovation or is blocked offline, it must be removed from the Gruvora live inventory immediately to prevent overbooking.

03 100% Instant Booking Model (No Inquiries)

Unlike legacy inquiry-based platforms, all bookings on Gruvora Living are 100% Instant Confirmation. Travellers do not send inquiry messages, nor do hosts manually accept or decline booking requests.

• Seamless Real-Time Booking: The guest selects their destination city, dates of stay, hotel tier, and room bed type, then completes secure online payment.
• Instant Voucher Generation: The moment payment is authorized by our gateway, the booking is confirmed instantly. Both the guest and the hotel front desk receive instant SMS, WhatsApp, and Email vouchers containing the unique Gruvora Booking ID and guest details.
• Host Commitment: Displaying an available room on Gruvora Living is a legally binding commitment to host the incoming guest at the confirmed rate. Demanding extra charges, room tier downgrades, or turning away instant confirmed guests is strictly forbidden.

04 Guest Check-in & Gujarat Police Compliance

Hospitality partners operating within the State of Gujarat are legally required to comply with local police lodging regulations and mandatory guest verification protocols.

• Standard Operating Hours: Standard guest check-in is from 2:00 PM onwards, and standard check-out is by 11:00 AM. Early check-in or late check-out requests may be accommodated at the host's discretion depending on room turnover.
• Mandatory Government Photo ID: Every adult guest (18+ years) must produce an original Government-issued photo ID at reception (Aadhaar Card, Passport, Driving License, or Voter ID). Per Gujarat Police regulations, PAN Card is NOT accepted as proof of address.
• Guest Register & Police Form C: Front desk personnel must record guest entry into the physical lodging register and submit the required digital entries on the Gujarat Police portal (Pathik Software / Form C for foreign nationals) within legal timelines.
• Transparent Couple & Local ID Policies: If your property has specific house rules regarding unmarried couples or local residents (same-city IDs), these rules must be clearly selected in your property profile settings so they are displayed to the guest prior to booking. Refusing a confirmed guest at reception for unlisted conditions is a direct policy violation.

05 Hotel-Grade Hygiene & Amenity Standards

Cleanliness is the single most important factor influencing guest satisfaction and platform ranking. All hotel rooms must undergo rigorous turnover sanitization prior to handing keys to arriving guests.

• Laundered White Linens: Bedsheets, duvet covers, and pillow slips must be freshly laundered, ironed, and 100% spotless. Stained, torn, or damp linens must never be used.
• Sanitized Washrooms: Commodes, wash basins, faucets, and showers must be sanitized with commercial disinfectants. Bathrooms must be completely dry upon guest arrival and stocked with fresh hand soap and sanitized bath towels.
• Climate Control & Hot Water: Air conditioning remotes must have working batteries, AC filters must be dust-free, and geysers/water heaters must provide hot water reliably.
• Trash & Pest Management: Empty all trash bins and fit fresh trash liners. Rooms must be regularly fumigated and equipped with mosquito repellent machines (e.g. GoodKnight/AllOut).
• Complimentary Drinking Water: Provide sealed or RO-purified drinking water bottles along with sanitized drinking glasses in every room.

06 Absolute Guest Privacy & Strict Surveillance Ban

Guest privacy is sacred. Gruvora Living maintains India's strictest zero-tolerance policy against unauthorized surveillance devices.

• Permitted CCTV Locations: Security cameras are legally permitted only in external, public, and common areas: property entrance gate, reception desk, elevator lobbies, and open parking lots.
• Mandatory Notice Signage: If common-area CCTV is active, the host must display clear warning signage in the reception area notifying guests of surveillance for safety purposes.
• Do Not Disturb (DND) Respect: Housekeeping and hotel staff may not enter an occupied guest room without explicit guest permission, except in demonstrable life-safety emergencies.

07 Cancellation Policies & Host Obligations

Gruvora Living maintains a transparent cancellation policy aligned with standard hotel industry practices to protect both guests and property owners.

• Guest Cancellation Tiers: Depending on the tier chosen during property configuration, guests are eligible for Free Cancellation up to 24, 48, or 72 hours prior to standard 2:00 PM check-in (minus 2.25% non-refundable gateway fee). Cancellations made within the lock-in window forfeit 50% or 100% of the booking tariff, which is remitted to the host as scheduled.
• Host-Initiated Cancellation Ban: Hotel partners are strictly prohibited from cancelling confirmed bookings. In the rare event of severe property failure (e.g., major water pipe burst, electrical breakdown), the host must alert Gruvora Support at least 6 hours prior to check-in.
• Emergency Relocation Penalty: If a host is unable to honor a confirmed booking, the guest receives a 100% immediate refund, and Gruvora assists in relocating the guest. The host is assessed a relocation penalty fee (20% of tariff), and their listing calendar is paused until repairs are verified.

08 Host Payouts, Commissions & Transparent Billing

We believe in simple, transparent economics. Gruvora Living does not charge listing creation fees, subscription dues, or hidden maintenance charges.

• Automated Bank Transfers: Payouts are initiated via direct NEFT / IMPS transfer within 24 hours after guest check-in to your verified Indian bank account.
• GST-Compliant Invoicing: Detailed payout statements, TDS deductions, and GST invoices are automatically generated and downloadable directly from your Partner Dashboard.
• Zero Hidden Surcharges: What you see in your revenue dashboard is what you receive. No arbitrary deductions or surprise platform surcharges.

09 Interactive Pre-Arrival Room Checklist

Use this interactive digital checklist on your smartphone or reception tablet before handing room keys to incoming guests:

10 Dedicated Partner Support & Resolution

Our dedicated Partner Operations Desk is available to assist property owners and hotel managers with inventory updates, check-in questions, payout reconciliations, and guest conflict resolutions.