Verification Policy

01 Why We Verify

Trust and safety are core to the Gruvora Living experience. Our Verification Policy explains the checks we run on Hotel Partners, hotel rooms, and Guests to help keep our hotel booking platform safe and reliable for everyone.

02 Hotel Partner Verification

Before a hotel listing goes live, hotel partners/hoteliers are required to complete the following:

• Verify their mobile number via OTP.
• Provide a valid government-issued ID (Aadhaar, PAN, Passport, or Driving Licence).
• Confirm hotel trade license, business registration, or authorization to operate hotel rooms (registration certificate, trade license, or lease agreement).
• Submit clear, recent photographs of the hotel facade, reception, rooms, and bathrooms.

03 Hotel & Room Listing Verification

Our team reviews new hotel listings for completeness and accuracy of room photos, hotel address, amenities, and room pricing before they are published. Listings found to contain misleading information may be suspended pending correction.

04 Guest Verification

Guests are required to verify their mobile number and email address before confirming a booking. For certain high-value or extended hotel bookings, we may request additional government ID verification for security purposes.

05 Verified Hotel Badge

Hotel partners and listings that successfully complete all verification steps receive a "Verified Hotel" badge on their listing page, helping Guests book with greater confidence.

06 Ongoing Monitoring

We continuously monitor reviews, complaints, and reported issues. Hosts or Guests who violate our Terms of Service, provide false information, or receive repeated serious complaints may have their verification revoked and account suspended.

07 How We Handle Your Documents

Documents submitted for verification are stored securely and used only for identity and safety verification purposes, in line with our Privacy Policy. We do not share your ID documents with other users.

08 Contact Us

Have more questions about our verification process? Our dedicated team is happy to assist you.