01 Why We Verify
Trust and safety are core to the Gruvora Living experience. Our Verification Policy explains the checks we run on Hosts, properties, and Guests to help keep the platform safe and reliable for everyone.
02 Host Verification
Before a listing goes live, Hosts are required to complete the following:
- Verify their mobile number via OTP.
- Provide a valid government-issued ID (Aadhaar, PAN, Passport, or Driving Licence).
- Confirm ownership or authorization to rent the property (ownership document, rent agreement, or NOC).
- Submit clear, recent photographs of the property.
03 Property & Listing Verification
Our team reviews new listings for completeness and accuracy of photos, address, amenities, and pricing before they are published. Listings found to contain misleading information may be suspended pending correction.
04 Guest Verification
Guests are required to verify their mobile number and email address before confirming a booking. For certain high-value or long-stay bookings, we may request additional government ID verification for security purposes.
05 Verified Badge
Hosts and listings that successfully complete all verification steps receive a "Verified" badge on their profile and listing page, helping Guests book with greater confidence.
06 Ongoing Monitoring
We continuously monitor reviews, complaints, and reported issues. Hosts or Guests who violate our Terms of Service, provide false information, or receive repeated serious complaints may have their verification revoked and account suspended.
07 How We Handle Your Documents
Documents submitted for verification are stored securely and used only for identity and safety verification purposes, in line with our Privacy Policy. We do not share your ID documents with other users.
08 Contact Us
Have more questions? Our support team is happy to help.
Support Team
Gruvora Living, Surat, Gujarat