Customers cancelling before the hotel's selected deadline (24/48/72 hours before check-in) receive a full refund after deducting Razorpay payment processing charges (2% gateway fee + 0.25% transfer fee).
Customers cancelling within the cancellation window receive 50% of the booking amount after deducting Razorpay processing charges.
Bookings marked as Non-Refundable are not eligible for any refund.
Customers who do not arrive at the hotel during check-in are considered No Show and are not eligible for any refund.
If the hotel cancels the booking, the customer receives a full refund through the original payment method.
Approved refunds are processed to the original payment method within 5-7 business days.
Razorpay payment gateway charges (2%) and Razorpay transfer/split charges (0.25%) are non-refundable in customer cancellation cases, except where required by applicable law.