Hosting FAQs & Partner Standards

Gruvora Living exclusively partners with verified commercial hospitality properties across Gujarat, structured into three primary categories:

• Budget Hotels: Clean, comfortable rooms (AC/Non-AC) designed for corporate executives, pilgrimage tourists, and value-conscious families across major cities.
• Luxury Hotels: Premium boutique hotels, business luxury properties, and heritage resorts offering upscale amenities, room service, and verified comfort.
• Tourist Hotels: Strategically situated hotels in key tourism and spiritual destinations including Dwarka, Somnath, Kevadia (Statue of Unity), Gir Somnath, Kutch, Ahmedabad, Surat, Vadodara, and Rajkot.

To comply with Gujarat commercial lodging standards and protect guest safety, hotel partners must provide the following verified documents during onboarding:

1. Business Entity Proof: Valid GSTIN Registration Certificate OR Gujarat Shops & Establishments Act Certificate (Gumasta Dhara / ગુમાસ્તા ધારા).
2. Police Lodging License: Valid Hotel / Lodging License issued by the local Police Commissionerate or District Magistrate.
3. Fire Safety NOC: Valid Fire Safety Certificate / NOC issued by the local Municipal Corporation (AMC, SMC, VMC, RMC, etc.).
4. Property Rights Proof: Commercial Property Tax receipt, Commercial Ownership Deed, or Registered Commercial Lease Agreement.
5. Authorized Signatory KYC: PAN Card and Aadhaar Card of the property owner or authorized partner/director.
6. Payout Banking Details: Bank statement or cancelled cheque matching the business or owner entity name.

Getting your property live on Gruvora Living takes just four streamlined steps:

1. Digital Registration: Visit gruvora.com/owner-signup.html and enter your property name, location, and contact information.
2. Room & Photo Configuration: Upload room types, bed configurations, standard pricing, and clear high-resolution photos of rooms, bathrooms, and reception.
3. KYC Upload: Upload your Gumasta/GSTIN, Fire NOC, and bank payout credentials via the secure onboarding portal.
4. Audit & Activation: Our local operations team verifies your property. Once approved, your live inventory is immediately active for instant bookings across India.

Gruvora Living operates exclusively on 100% Instant Booking. When you maintain active room inventory in your calendar, bookings are confirmed the instant a guest completes payment online.

• Zero Waiting Time: You do not need to manually approve, accept, or decline booking inquiries. This eliminates missed booking windows and maximizes your hotel's occupancy.
• Instant Dispatch: The moment a guest books, full booking details (guest name, phone number, dates, room count, and payout amount) are dispatched instantly to your Host Dashboard, registered email, and official WhatsApp desk.
• Guest Assurance: Travelers receive immediate confirmed booking vouchers with your hotel address and front-desk contact number.

Yes, hoteliers have 100% autonomous control over their pricing and minimum stay rules. Through your Host Dashboard, you can dynamically configure:

• Base Nightly Tariff: Set independent rates for each room category (Standard, Deluxe, Executive, Suite).
• Weekend Pricing: Automatically set higher rates for Friday and Saturday nights.
• Festival & Peak Surcharges: Easily adjust prices for major Gujarat cultural events and summits, including Navratri, Rann Utsav, Vibrant Gujarat Global Summit, Diwali, and Uttarayan / International Kite Festival.
• Minimum Stay Requirements: Apply 2-night or 3-night minimum stay rules during long weekends or high-demand festival periods.

Your Host Dashboard includes an interactive room inventory calendar accessible from both mobile smartphone browsers and desktop:

• One-Tap Room Block: When a walk-in guest checks in at your reception desk, simply open your inventory tab and reduce available room counts in a single tap.
• Date Blocking for Renovations: Mark specific rooms or entire wings as blocked for routine maintenance, deep cleaning, or private offline group events.
• Real-Time Cloud Sync: All calendar updates take effect immediately on the Gruvora customer search engine, completely preventing duplicate or overbooked check-ins.

Gruvora Living guarantees automated payouts within 24 hours of guest check-in.

• Direct Bank Transfer: Payouts are transferred electronically via NEFT, RTGS, or IMPS directly into your verified Indian commercial bank account.
• No 30-Day Delay: Unlike traditional OTAs that withhold hotel funds for 15 to 30 days, Gruvora ensures your working capital is replenished daily.
• Detailed Settlement Ledger: Every payout batch includes a transparent digital breakdown showing the booking ID, guest name, gross room tariff, platform commission, GST component, and net credited sum.

Gruvora maintains a transparent, highly competitive fee structure designed to support hotel profitability:

• Platform Commission: Flat 10% commission on the base room tariff of confirmed, completed bookings.
• Payment Gateway Processing: Standard 2.25% processing fee per transaction (covers RBI-compliant 256-bit encrypted UPI, NetBanking, Credit/Debit card processing via certified Indian payment gateways).
• Zero Hidden Deductions: No search ranking promotion fees, no listing renewal fees, and no mandatory discount participation.

Gruvora Living provides automated, end-to-end GST and statutory tax handling:

• Guest Invoices: Applicable GST based on room tariff slabs (e.g. 12% on rooms above ₹1,000) is calculated automatically at checkout. If your property is GST registered, your GSTIN is printed on the invoice for the guest's business ITC claim.
• TCS Deduction (Section 52 CGST Act): As an e-commerce operator, Gruvora deducts 1% TCS (0.5% CGST + 0.5% SGST) from the net value of taxable supplies and deposits it with the Government. You can claim full credit against your monthly GSTR-8 / GSTR-2A.
• TDS (Section 194-O Income Tax Act): Applicable 1% TDS on e-commerce sales is deducted and deposited under your PAN. Quarterly Form 16A certificates are downloadable directly from your dashboard.

Under Gujarat State Police and Home Department hospitality regulations, every adult guest (aged 18+) must present original Government Photo Identification at the hotel reception counter before room keys are issued:

• Legally Accepted Government Photo IDs:
  • Aadhaar Card (Physical original or mAadhaar)
  • Indian Passport
  • Valid Driving License
  • Voter Identity Card (EPIC)

Hotel front desks must inspect the original ID and record the ID document number in the guest register.

All hotels and guest houses in Gujarat are legally mandated to upload daily guest check-ins to the Gujarat Police Pathik Portal (પથિક) or maintain an approved physical police guest register.

• Pre-Verified Guest Data: During booking on Gruvora, guests must complete OTP verification with their Indian mobile number and submit their primary traveler details.
• Instant Export: Your Host Dashboard provides pre-formatted guest names, mobile numbers, origins, and check-in timestamps, allowing your reception team to upload entries into Pathik in seconds without manual handwriting errors.

For international foreign guests staying at your hotel in Gujarat, the following statutory procedures apply:

1. Passport & Visa Verification: The front desk must verify the guest's original Passport, valid Indian Visa (or e-Visa printout), and immigration entry stamp.
2. Mandatory Form C Submission: Per Bureau of Immigration (BOI) mandates, hoteliers must submit an online Form C on the official BOI portal (indianfrro.gov.in) within 24 hours of guest arrival.
3. Dashboard Indicator: Gruvora flags international traveler bookings in your Host Dashboard in advance so your front desk is prepared with the necessary documentation fields.

Gruvora Living's standardized platform timings are:

• Standard Check-in: 2:00 PM IST
• Standard Check-out: 11:00 AM IST

Hoteliers have the option to set custom check-in/out hours in their Host Dashboard settings (such as 12:00 PM check-in / 10:00 AM check-out). Early check-in and late check-out requests from guests remain strictly subject to your hotel's room availability and operational discretion.

Gruvora Living implements three structured cancellation policies that balance guest booking confidence with guaranteed hotel revenue protection:

No. Hotel-initiated cancellations of confirmed bookings are strictly prohibited.

Because Gruvora operates on 100% instant booking, a cancelled reservation leaves travelers stranded and severely damages guest trust.

• Emergency Protocol: In rare cases of force majeure or physical property emergencies (e.g. major burst pipe, electrical blackout), the hotelier must immediately notify the Gruvora Partner Desk at least 12 hours before check-in.
• Relocation Obligation: The hotelier is responsible for arranging equal or superior alternative accommodation for the guest within a 3 km radius at the hotelier's expense, or covering full relocation compensation.
• Platform Penalties: Unjustified host cancellations result in financial penalties, removal of the Instant Booking badge, or permanent delisting.

In the unlikely event of guest negligence, physical damage, or missing room amenities:

1. Document Evidence: Hotel staff must record clear timestamped photos or video of the damaged item before the guest vacates the property.
2. File Support Ticket: Contact our Partner Resolution Desk via dashboard or email ([email protected]) within 12 hours of check-out.
3. Mediation & Recovery: Gruvora maintains the guest's verified digital trail and ID. Our dispute resolution team directly intervenes to recover the replacement or repair expense from the guest.

Gruvora Living enforces an absolute zero-tolerance policy regarding guest privacy violations.

• Severe Consequences: Any hotel found violating guest privacy will be immediately and permanently banned from Gruvora Living, all pending payouts will be forfeited, and an immediate criminal FIR will be lodged with the Gujarat Cyber Crime Police.
• Permitted CCTV Locations: Security cameras are permitted strictly in public or communal areas (main entrance, reception lobby, parking areas, perimeter boundaries, and open staircases) with clear visible signage displayed for guest awareness.

All listed properties must adhere to verified hospitality safety and hygiene standards:

• Fire Safety Compliance: Valid Fire Safety NOC from the municipal fire department, operational fire extinguishers on every floor with unexpired pressure gauges, and clearly lit emergency exit signage.
• Hygiene & Cleanliness: 100% fresh, professionally laundered bedsheets, sanitized duvet covers, and spotless fresh bath towels for every single check-in.
• Utility Reliability: 24/7 clean running water with functioning geysers/hot water, adequate power backup (generator or inverter), and pest-free room conditions.